Terms of Service | Article 1: object
These terms and conditions are intended to define the rights and obligations that apply to the sale of Moroccan handicraft products and services by “AMIEG LLC” Company – 3 Germay Dr, Unit 4 #2306 Wilmington, DE 19804, via its platform https://moroccanpouf.ca/.
These general conditions of sale are accessible at any time on the website which can be modified.
Each consultation and purchase on the website is subject to all clauses of the general conditions of sale applicable on the date of placing the order.
The customer will be able to validate his order after having taken knowledge of the present general conditions and have to accept them by ticking the box dedicated to this purpose.
https://moroccanpouf.ca/ considers that the customer has read these terms and conditions of sale and accepts them without reservation.
Article 2 – Products
Our products are available online, as long as they are visible on the website and within the limits of available stocks.
A condition to have legal majority, to conclude this present contract.
https://moroccanpouf.ca/ has implemented a relevant description. However, if an error has been made, concerning its presentation, our responsibility could not be committed.
https://moroccanpouf.ca/ offers handmade objects that can lead to variations of approximate shapes, finishes and colorations, in the end they are not defects, the handmade character of the product, gives each piece a special charm and uniqueness.
Article 3 – Price
The displayed prices of the products have taxes included (TTC), in euros / US dollar / Canadian dollar, or other international currencies (€ / USD $ / CAD $ / …) except shipping fees and customs which are imposed sometimes when the parcel arrives at its destination, unless otherwise specified.
https://moroccanpouf.ca/ is not required to verify and inform the buyer of applicable customs duties and taxes.
The prices indicated do not take into account the shipping costs or delivery / country which will be specified to the buyer on the order form, before final validation of his order.
Article 4 – Orders
To pass an order from our catalog through the website:https://moroccanpouf.ca/, the customer needs to login on the website which is accessible 24/7 under regular operations.
The customer adheres to the current general conditions of sale.
The order is confirmed upon validation. The customer holds the right to cancel with a delay of 14 (fourteen) calendar days starting from when the cancellation claim is received. If the fourteen days end on a saturday, sunday, or a holiday, then this period is extended until the following business day.
Any expense to return articles in their original state (unopened, new, in the condition they were delivered) is handled by the customer. Who will be refunded of the purchase after a 14 days delay from the date of the return of the item.
The products need to be returned to their source address.
https://moroccanpouf.ca/ holds the full right to cancel an order in case of non received payment, wrong address, or other issue with the user information until it’s resolved.
The user is responsible for choosing the delivery address and holds full accountability for any error in entering the correct address.
https://moroccanpouf.ca/ will provide a tracking number to follow up with the order delivery.
Article 5 – Mode and security of payments :
https://moroccanpouf.ca/ offers customers the opportunity to choose the payment method that suits them:
Payment by card via Stripe & Paypal checkout: American express, Paypal, Visa, Master Card, Discover, Diners Club, JCB… Paypal is a secure payment method that allows the customer to quickly pay for the order without sharing encrypted and secure bank details with customers.
Ecommerce sites. If the customer already has a Paypal account, he can use it on the website to pay for his purchases quickly and safely.
If the customer does not have a Paypal account, he can also choose this method of payment where he is directed to Paypal to fill in his bank details, at that moment, it is up to the customer to choose whether or not to create his account PayPal
By bank transfer made to the bank account of AMIEG LLC via its platform https://moroccanpouf.ca/ whose RIB information will be sent by email to the customer, the order will be confirmed after the receipt of the amount.
https://moroccanpouf.ca/ reserves the right to ask the customer to justify his identity, his place of residence and the means of payment used, otherwise the order is canceled systematically.
Article 6 – Delivery
https://moroccanpouf.ca/ offers you a wide choice of delivery methods, guaranteed in the shortest time, and with high exigency of conditioning of your order.
Express delivery: the customer will be notified of the mode of delivery that is offered to him and the weight rate, subject to local shipping rates of international carriers such as DHL, CHRONOPOST, UPS, Fedex … 5 to 7 working days
Shipping and packing :
https://moroccanpouf.ca/ guarantees you a very competitive rate at the level of the carrier.
These transport costs borne by the customer vary according to criteria: the amount of the order / country / delivery method / volumetric weight / tariff of the carrier.
The delivery is done by registered mail, these costs of transport will be indicated on your invoice.
https://moroccanpouf.ca/ takes care of packaged products according to their level of fragility.
Delivery delay :
https://moroccanpouf.ca/ agrees to ship your package within 48 hours after the validation of your order, so https://moroccanpouf.ca/ prepares the order and gives it to the carrier from 2 to 3 business days from the day after the validation of the order.
This period varies depending on the availability of goods ordered, the country of destination, and can range from 48H to 10 days (10 days after shipment)
Delivery times depend on the means of preparation and delivery of the order to destination.
The customer has a tracking number provided by the carrier to track his order and delivery.
NB: You must register a valid phone number when ordering to ensure better tracking of your package, as well as the progress of your order to have his package in time to sign his receipt
The distribution of the parcel is done against the signature of the recipient, in case of absence, a notice is left by mail or telephone.
The customer has 15 days to withdraw his parcel at the carrier’s office on the date mentioned on the notice of passage.
Article 7 :Hand made guarantee :
moroccanpouf.ca guarantee you hand made products made with great care. We chose our
craftsmen, and raw materials very minutely.
Article 8 : Applicable laws in case of litigation:
The conditions of sale are subject to the UNITED STATES law.
Article 9 : Intellectual properties:
All the items of the website are the intellectual and exclusive property of AMIEG LLC, no
one has the right to reproduce, exploit, or utilize an element of the context of the website no matter
the form, graphic, artistic, technic, audiovisual, or textual.
Article 10 : Personal data:
“AMIEG LLC” collects personal and nominative information to better serve you. Theses
information are useful for customer order management. Depending on the processing requirements,
theses information are sent to third party companies responsible for the execution of services and
orders for their management, execution, delivery, processing, and payment.